Quality and customers
Complaint management — complaints from intake to resolution
Complaints arrive by email and phone, and handling them is left to people's memory. Recurring faults never surface.
In Sammion every complaint is logged, moves through handling stages and gets a corrective action — and statistics build up from the complaints.
Features
Logging a complaint
Complaint, product and customer together — from email or a form.
Handling stages
A complaint moves through clear stages from new to resolved.
Corrective actions
Every complaint can lead to an action with a responsible person.
Returns (RMA)
Track returns and their status with serial numbers.
Statistics and trends
Complaint volumes and causes made visible — recurring faults stand out.
How it works
- 1
Log the complaint
The complaint is logged with product and customer details.
- 2
Handle it
The complaint moves through the stages; a corrective action is opened when needed.
- 3
Resolve and analyse
The complaint is closed; statistics reveal the recurring causes.
Who complaint management is for
- Manufacturing and production
- Online stores
- Wholesale
- Importers
- Quality and customer-service leads
- Small and medium-sized businesses